My office is at IOI Business Park, Puchong. The area where there is several fast food restaurant that provide drive-thru, pick-up, delivery etc.
My first experience is with Dominos.
The ordering process went quite smooth. I paid by using credit card therefore I had to pay RM 0.01 extra (lol) because of the rounding price adjustment does not apply for credit card payment.
So I paid and it says I can collect it in 15 min.
Now the story get interesting.
When I reach the Dominos (from the location that I specified near to my office). It is about 15 min to be there. So when I walk in there is like a commotion of something. The staff just goes on checking pizza one by one and ignoring me standing there.
Then I just stand in line behind a guy who is ordering pizza.
I overheard from the staff a bit panicking voice telling her superior (or so) about they gave a wrong pizza to another customer. Then the right customer come in and no pizza for her, she had to wait for them to make a new one.
Well… No point of her go and check all the pizza there few times just to make sure that the pizza is really not there while ignoring customer coming in to pick up his order.
And when I am serve by the staff, turn out he is a trainee. A new staff. When I told him my order id (as I show to him on my phone email) he is like …. Blur … Then ask his senior that is still going through the pizza order.
Apparently they dont use the order id. Instead they use customer name. No wonder there is a mix up.
Dominos… Good ordering, bad delivery (when picking up myself).
My second experience is with McDonald McDelivery.
This one still use their website to order.
My office is in their database. But my home is not (even though they do deliver there when called).
What I order is Double Burger Samurai. Trust me…. Worth to go for Double since the beef is sooooo tasty!
What happen is…. When I took the delivery, paid in exact amount, sit back at my desk…. Carefully open the Samurai Burger wrapping…. Damn! They give me a SINGLE when I ordered for DOUBLE.
Now.. On their website there is no way to get them. No email. No Online chat. Only phone number to call.
Called in and give the order id (thank god they use order id), explain the situation and the lady said will need few min to get back to the store and rectify the issues.
Around 10 min later, the McDonald store called me and then I had to explain again that I had SINGLE delivered when I ordered DOUBLE. She ask can they send a new one to me. I said, ok. I mean… What do you expect me to eat this single one when I had paid for double? lol.
Drillz for Single Burger Samurai:
Drills for Double Burger Samurai:
So McDonald McDelivery…. Have to check when delivery… Again… They might not used the same order id to refer back when delivering it.
Hopefully their service will be better when I decide to use them again.