I am loyal customer of Maxis Postpaid. Not that loyal since I have few other telco/isp in use currently, but yes I’ve been using Maxis since I started having mobile phone. I still remember back then when I purchase Nokia 3210 and Maxis Prepaid for RM700++ and every month need to reload minimum RM60.
The more loyal I am to Maxis, the more I get irritated by its problem that affect me directly.
Their website is just for information only! Damn it!
Don’t ever try to change anything in your account in their website. If you change something, the system might go change every other thing as it please. Do Maxis actually have SkyNet in the making, I don’t know. But it is a big possibility since their system do have their own mind. Oh shit! I uncover what should remain secrets…. Duh!
I believe more people already know about this Maxis website or Online system woes. I do have an experience with them too, years ago when they just introduced the system. I thought years and years of usage, feedback, problems facing by customers, maintenance and updates (is it any?) the system would be better… Did not!
Ok. Here’s the story. I want to change my Mobile Internet package from 100mb monthly (light user, twitter and fb on android only) to 500mb monthly (getting more apps on android). So I just deselect 100mb and select 500mb. Thats all. After submit and confirmation, the system says it will reflect on the next day.
Come today. It just suck! No data connection at all!
I check online, guess what it shows ?
Yes. The system just unsubscribe my 3G access and all data packages, not even pay per use left. I have to say this… Fuck!
It says in their website (as highlighted above):
You can add or delete Value Added Services (VAS), such as Call Forwarding, CLIP or any other Value Added Services in this section.
But it does not say that their system might change or alter your account setting as it like. Dang!
What to do next? Call their customer service (123). After about 20 minutes explaining, she said she need to go in details first and will call me back. I wait around 15 minutes or so, she call back and have everything back as normal plus subscribed to 500mb package.
So Maxis customer. Just forget about Maxis Online Account system whatsoever, if you need anything just call them.
From an unofficial unconfirmed sources (I am lazy to find the articles) Maxis is getting RM 30 Billion yearly (USD 9.94 Billion – exchange rate as May 2011) yet their online system just fuck up!
Wake up Maxis! Rebuild the system if you need to. May I suggest AIST to develop your system?
